Project Description

Find Help

  • ACCESSNYC is a portal for NYC residents to determine eligibility for over 30 programs and benefits. Check the HRA tab below for more information.
  • 311 Information Line
    • Please do not call if possible.
    • Submit service requests unrelated to COVID-19 online, either at nyc.gov/311 or via the 311 mobile app.

Cash Assistance/Public Assistance:

Emergency Financial Assistance:

Property Tax and Interest Deferral Program:

Utility and Heating Bills:

  • Home Energy Assistance Program (HEAP)
  • Xavier Mission: Financial Assistance Program
  • Con Ed
    • Halted all meter reading and installation of smart meters
    • Stopped shutoffs of electric, natural gas or steam service due to non-payment resulting from the health crisis
    • Waived new late-payment charges
    • Suspended fee charged to customers unable to grant access to their property.
    • They WILL continue to shut off service when there is a safety issue.

  • Apply for SNAP (food stamps): ACCESS HRA
    • The nonprofit expensify.org will reimburse SNAP participants $50 after they use their EBT card for approved purchases and submit a receipt. There’s no “catch” and the money is directly deposited into the participant’s bank account. Visit Expensify.org/hunger for more information.
  • Free Meals for ALL NYC Children & Adults: NYC Dept. of Education
  • Food Pantries & Soup Kitchens: Food Bank for NYC Interactive Map
  • Seniors/People with Disabilities Home Delivery: NYC Department for the Aging
  • Neighborhood Guides to Food Assistance: HungerFree NYC 
  • The City has created the GetFoodNYC food delivery program to provide food for coronavirus-vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs. Sign up at the link above or call 311.
    • La Ciudad ha creado el programa de entrega de alimentos GetFoodNYC para proporcionar alimentos a los neoyorquinos vulnerables a los coronavirus e inseguros que actualmente no reciben servicios a través de los programas de entrega de alimentos existentes. Regístrese en el enlace de arriba o llame al 311

  • Vulnerable New Yorkers who have symptoms can call 1-844-NYC-4NYC to connect with services and schedule testing from Health and Hospitals.
    • Los neoyorquinos susceptibles que tengan síntomas de COVID-19, pueden llamar al 1-844-NYC-4NYC para conectar con servicios y hacer una cita para hacerse el examen con el sistema de salud de Health y Hospitals.
    • 有症狀的紐約市民可以撥打1-844-NYC-4NYC與服務聯繫並安排衛生和醫院的測試
  • NYC Care
    • Low-cost or free healthcare for all New Yorkers regardless of ability to pay or immigration status
    • Atencion medica de bajo costo o gratis a todos los neoyorquinos sin importar la capacidad de pagar o de su estado migratorio
    • 提供給紐約市民的低成本或免費醫療服務，無論有沒有支付能力或移民身份如何
  • Apply for Medicaid: ACCESS HRA 
  • Medicare Information: NYC Department for the Aging
  • Unemployment Benefits & Health Insurance FAQ 
  • Immigration/Inmigración
    • Immigrants may receive COVID-19 health care WITHOUT having to answer questions about their immigration status or lack of insurance coverage– and such care will NOT be used in a “public charge” test (even if those services are funded by Medicaid). If you feel sick, use telehealth services or call ahead first wherever you get your health care; telehealth services keep everyone safer. (Gov. Cuomo is requiring insurance companies to waive co-pays for telehealth visits.) For more info call the NYS COVID-19 hotline at 1-888-364-3065. Assistance is available in over 100 languages.
    • Los inmigrantes pueden recibir atención médica de COVID-19 SIN tener que responder preguntas sobre su estado migratorio o la falta de cobertura de seguro, y dicha atención NO se utilizará en una prueba de “carga pública” (incluso si esos servicios son financiados por Medicaid). Si se siente enfermo, use los servicios de telesalud o llame con anticipación siempre que reciba atención médica; Los servicios de telesalud mantienen a todos más seguros. (El gobernador Cuomo exige que las compañías de seguros renuncien a los copagos por visitas de telesalud). Para obtener más información, llame a la línea directa COVID-19 del estado de Nueva York al 1-888-364-3065. La asistencia está disponible en más de 100 idiomas.
  • Service Program for Older People is providing behavioral health care for older adults via approved tele-health connection during the COVID-19 outbreak.
    • Psychotherapeutic and psychiatric services for adults age 55 and older
    • Rehabilitation support for adults with serious mental illness (age 55 and older)
    • Peer-led bereavement support groups for adults of all ages for a modest fee.
    • For more information, call 212-787-7120 x514 or visit www.spop.org.

  • ACCESSNYC is a portal for NYC residents to determine their eligibility for over 30 economic opportunity programs and benefits. It also includes a regularly updated list of COVID-19 response resources. HRA has made the following announcements regarding current clients:
    • All in-person appointments have been canceled.
    • NO NEGATIVE ACTIONS WILL BE TAKEN (e.g. no one will be cut off from their benefits).
    • You can apply for SNAP and Cash Assistance, and more, online at ACCESS HRA.
    • SNAP re-certifications have been postponed. No one needs to call HRA to re-certify.
  • HASA
    • HASA locations have been consolidated into one office per borough. Clients should not visit the offices in person.
    • To apply for HASA, visit the ACCESSNYC portal OR
    • Call the Service Line at at (212) 971-0626.

Unified Victim Identification System (UVIS)

This system allows New Yorkers to file a report at nyc.gov/CovidMissing about a friend or loved one who may be missing due to COVID-19.

Reports will only be accepted for individuals who are missing, and not known to be in specific hospitals. The report will then be sent to NYPD for further investigation.

New York State is waiving the 7-day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines.