Project Description

Find Help

  • ACCESSNYC is a portal for NYC residents to determine eligibility for over 30 programs and benefits. Check the HRA tab below for more information.
  • 311 Information Line
    • Please do not call if possible.
    • Submit service requests unrelated to COVID-19 online, either at nyc.gov/311 or via the 311 mobile app.

Cash Assistance/Public Assistance:

Emergency Financial Assistance:

Property Tax and Interest Deferral Program:

Utility and Heating Bills:

  • Home Energy Assistance Program (HEAP)
  • Xavier Mission: Financial Assistance Program
  • Con Ed
    • Halted all meter reading and installation of smart meters
    • Stopped shutoffs of electric, natural gas or steam service due to non-payment resulting from the health crisis
    • Waived new late-payment charges
    • Suspended fee charged to customers unable to grant access to their property.
    • They WILL continue to shut off service when there is a safety issue.
  • Apply for SNAP (food stamps): ACCESS HRA
    • The nonprofit expensify.org will reimburse SNAP participants $50 after they use their EBT card for approved purchases and submit a receipt. There’s no “catch” and the money is directly deposited into the participant’s bank account. Visit Expensify.org/hunger for more information.
  • Free Meals for ALL NYC Children & Adults: NYC Dept. of Education
  • Food Pantries & Soup Kitchens: Food Bank for NYC Interactive Map
  • Seniors/People with Disabilities Home Delivery: NYC Department for the Aging
  • Neighborhood Guides to Food Assistance: HungerFree NYC 
  • The City has created the GetFoodNYC food delivery program to provide food for coronavirus-vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs. Sign up at the link above or call 311.
    • La Ciudad ha creado el programa de entrega de alimentos GetFoodNYC para proporcionar alimentos a los neoyorquinos vulnerables a los coronavirus e inseguros que actualmente no reciben servicios a través de los programas de entrega de alimentos existentes. Regístrese en el enlace de arriba o llame al 311
  • Vulnerable New Yorkers who have symptoms can call 1-844-NYC-4NYC to connect with services and schedule testing from Health and Hospitals.
    • Los neoyorquinos susceptibles que tengan síntomas de COVID-19, pueden llamar al 1-844-NYC-4NYC para conectar con servicios y hacer una cita para hacerse el examen con el sistema de salud de Health y Hospitals.
    • 有症狀的紐約市民可以撥打1-844-NYC-4NYC與服務聯繫並安排衛生和醫院的測試
  • NYC Care
    • Low-cost or free healthcare for all New Yorkers regardless of ability to pay or immigration status
    • Atencion medica de bajo costo o gratis a todos los neoyorquinos sin importar la capacidad de pagar o de su estado migratorio
    • 提供給紐約市民的低成本或免費醫療服務,無論有沒有支付能力或移民身份如何
  • Apply for Medicaid: ACCESS HRA 
  • Medicare Information: NYC Department for the Aging
  • Unemployment Benefits & Health Insurance FAQ 
  • Immigration/Inmigración
    • Immigrants may receive COVID-19 health care WITHOUT having to answer questions about their immigration status or lack of insurance coverage– and such care will NOT be used in a “public charge” test (even if those services are funded by Medicaid). If you feel sick, use telehealth services or call ahead first wherever you get your health care; telehealth services keep everyone safer. (Gov. Cuomo is requiring insurance companies to waive co-pays for telehealth visits.) For more info call the NYS COVID-19 hotline at 1-888-364-3065. Assistance is available in over 100 languages.
    • Los inmigrantes pueden recibir atención médica de COVID-19 SIN tener que responder preguntas sobre su estado migratorio o la falta de cobertura de seguro, y dicha atención NO se utilizará en una prueba de “carga pública” (incluso si esos servicios son financiados por Medicaid). Si se siente enfermo, use los servicios de telesalud o llame con anticipación siempre que reciba atención médica; Los servicios de telesalud mantienen a todos más seguros. (El gobernador Cuomo exige que las compañías de seguros renuncien a los copagos por visitas de telesalud). Para obtener más información, llame a la línea directa COVID-19 del estado de Nueva York al 1-888-364-3065. La asistencia está disponible en más de 100 idiomas.
  • Service Program for Older People is providing behavioral health care for older adults via approved tele-health connection during the COVID-19 outbreak.
    • Psychotherapeutic and psychiatric services for adults age 55 and older
    • Rehabilitation support for adults with serious mental illness (age 55 and older)
    • Peer-led bereavement support groups for adults of all ages for a modest fee.
    • For more information, call 212-787-7120 x514 or visit www.spop.org.
  • ACCESSNYC is a portal for NYC residents to determine their eligibility for over 30 economic opportunity programs and benefits. It also includes a regularly updated list of COVID-19 response resources. HRA has made the following announcements regarding current clients:
    • All in-person appointments have been canceled.
    • NO NEGATIVE ACTIONS WILL BE TAKEN (e.g. no one will be cut off from their benefits).
    • You can apply for SNAP and Cash Assistance, and more, online at ACCESS HRA.
    • SNAP re-certifications have been postponed. No one needs to call HRA to re-certify.
  • HASA
    • HASA locations have been consolidated into one office per borough. Clients should not visit the offices in person.
    • To apply for HASA, visit the ACCESSNYC portal OR
    • Call the Service Line at at (212) 971-0626.

Unified Victim Identification System (UVIS)

This system allows New Yorkers to file a report at nyc.gov/CovidMissing about a friend or loved one who may be missing due to COVID-19.

Reports will only be accepted for individuals who are missing, and not known to be in specific hospitals. The report will then be sent to NYPD for further investigation.